pokko Terms and Conditions

1. Introduction and Acceptance

These terms and conditions ("Terms") apply to the use of the pokko platform and all related services. By visiting the pokko website, registering an account, or using any of our services, you are considered to have accepted these Terms.

pokko is an online gaming and betting platform providing services to users in Bangladesh. Our platform includes casino games, slots, sports betting, and other gaming services. pokko reserves the right to change these Terms at any time. Continued use of the platform after any changes means you have accepted the updated Terms.

If you disagree with any part of these Terms, please stop using our services. For any questions, contact our 24/7 live chat support team.

2. Eligibility and Age Requirement

2.1 Age Requirement

You must be 21 years of age or older to open an account and play on pokko. Registration or use of our services by anyone under 21 is strictly prohibited. We may request an ID or other documents at any time to verify your age.

2.2 Residence and Applicability

Users must confirm that the laws of their place of residence permit the use of online gaming and betting services. pokko does not allow registration or access from restricted regions. pokko reserves the right to close any account opened from a restricted region.

2.3 One Account Policy

Each user may open only one account. Operating multiple accounts under the same person is considered bonus abuse and may result in all accounts being closed and balances being forfeited.

3. Account Registration and Security

3.1 Registration Process

You must provide accurate and complete information when registering. Registering with false or incorrect information may result in account closure. pokko reserves the right to verify the information provided at registration at any time.

3.2 Account Security

You are solely responsible for keeping your account password and login details confidential. Allowing any third party to use your account is prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

3.3 Identity Verification (KYC)

pokko follows a Know Your Customer (KYC) process for secure transactions. The following documents may be requested before a withdrawal or for large transactions:

• National ID (NID) or a copy of your passport
• Proof of ownership of a mobile banking account
• Proof of address (utility bill or bank statement)

Withdrawals may be put on hold if verification documents are not submitted.

4. Deposit and Withdrawal Policy

4.1 Deposit Methods and Limits

pokko currently accepts deposits via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳300. Deposited funds will be added to your account balance after a successful transaction.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. Withdrawals will be made using the same method used for the deposit. Withdrawals may be delayed if KYC verification is not complete.

4.3 Fraudulent Transactions

In cases of suspicious or fraudulent transactions, pokko reserves the right to put any withdrawal on hold and investigate the relevant account. The balance may be temporarily frozen during the investigation.

5. Bonuses and Promotions

5.1 Welcome Bonus

pokko offers a 200% bonus on the first deposit for new members, up to ৳5,000. A minimum deposit of ৳300 is required to claim this bonus. After receiving the bonus, a 15x wagering requirement must be met before withdrawing.

5.2 Bonus Terms of Use

The following terms apply to bonuses:

• The welcome bonus can only be received once per account
• Bonus funds cannot be withdrawn directly — they can only be used for gaming
• If you withdraw before meeting the wagering requirement, the bonus will be cancelled
• Claiming bonus benefits through multiple accounts is strictly prohibited
• pokko reserves the right to change or cancel any promotional offer at any time

5.3 VIP Program

pokko's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Each tier includes a weekly cashback benefit. Bronze offers up to 0.3% weekly cashback, Silver up to 0.6%, Gold up to 0.9%, and Platinum up to 1.2%. Tier levels are determined based on regular gaming activity and engagement on the platform.

6. Gaming Rules

6.1 Fair Play Policy

pokko follows a fair play policy. All game outcomes are determined by a certified Random Number Generator (RNG). No game outcome is predetermined and all players have an equal chance of winning.

6.2 Prohibited Activities

The following activities are strictly prohibited on the pokko platform:

• Attempting to influence game outcomes using any software or bot
• Using fraudulent tactics against other players or the platform
• Using the platform for money laundering or illegal financial activities
• Selling, renting, or transferring an account to others
• Attempting to exploit system vulnerabilities or technical errors

6.3 Technical Issues

If a game outcome is uncertain due to a technical error or disconnection, pokko will make a final decision based on server records. This decision is final and binding.

7. Responsible Gaming

pokko places the highest priority on responsible gaming. We believe gaming should be an entertainment activity, not a means of earning a living. The following tools are available on our platform:

• Option to set deposit limits
• Temporary account break (Self-Exclusion)
• Option to review gaming history
• Advice and support regarding problem gaming

To learn more about responsible gaming, visit our Responsible Gaming page.

8. Intellectual Property

All content on the pokko platform — including logos, designs, text, graphics, software, and other elements — is the intellectual property of pokko. Copying, reproducing, distributing, or commercially using any part of this content without prior written permission from pokko is prohibited.

Content from third-party game providers (Pragmatic Play, Spribe, PG Soft, JILI, etc.) is subject to their respective intellectual property rights and is owned by the relevant provider.

9. Privacy and Data Protection

The collection, storage, and use of your personal information is governed by our Privacy Policy. pokko uses SSL encryption and modern cybersecurity measures to keep your information secure.

We do not sell or rent your personal information to third parties without your consent. However, limited information may be shared with trusted partners as required by legal obligations, fraud prevention, or service improvement.

10. Limitation of Liability

To the maximum extent permitted by applicable law, pokko accepts no liability for the following:

• Loss caused by internet disconnection or technical errors
• Errors in third-party games or software
• Loss caused by the user's own negligence or disclosure of account information
• Force majeure events such as natural disasters, war, or government restrictions

In any circumstance, pokko's total liability will not exceed the amount of the relevant transaction made by the user.

11. Account Suspension and Closure

11.1 Closure by pokko

pokko may temporarily suspend or permanently close any account in the following circumstances:

• Violation of these terms and conditions
• Providing false information or identity fraud
• Operating multiple accounts
• Fraudulent or suspicious financial activity
• Offensive behavior or harassment of other users

11.2 Closure by the User

You may request to close your account at any time by notifying our support team. Please withdraw any remaining balance before closing the account — the balance will be returned once all verification processes are complete.

12. Dispute Resolution

If a dispute arises, please first try to resolve it by contacting our support team. Bengali support is available 24/7 via live chat. Complaints can also be submitted by email.

After a complaint is submitted, pokko will provide an initial response within 7 business days. For complex matters, the investigation may take additional time. Our decision is final and binding on both parties.

13. Changes to Terms

pokko reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, users will be notified via their registered email or through a notice on the platform.

Continued use of the service after any changes is considered acceptance of the updated terms. We therefore recommend visiting this page regularly.

14. Contact

If you have any questions or feedback about these terms and conditions, please contact us:

• Live Chat: Bengali support available 24/7
• Email: [email protected]