pokko Responsible Gaming — Your protection is our priority
Play for fun, stay within your limits. pokko is committed to providing you with a safe and healthy gaming experience — with deposit limits, self-exclusion, and 24/7 support.
What is responsible gaming and why does it matter
Online gaming is a great source of entertainment — but it should always be done in a controlled and mindful way. Responsible gaming means keeping to your budget, respecting time limits, and seeing gaming as fun — not as a source of income.
pokko believes every player has the right to play in a safe environment. That is why we have built multiple protection tools into our platform to help you stay aware and in control.
Remember: gaming is entertainment, not an obligation. If you ever feel that playing is affecting your daily life, our tools and support team are always here for you.
Recognize the warning signs
- Spending more than your budget or borrowing money to play
- Continuing to play more to chase losses
- Hiding your gaming from family or friends
- Unable to focus on work or studies
- Feeling uncomfortable or anxious when not playing
Age verification is mandatory
Only those aged 21 or above may open an account and play at pokko. Age is verified at registration and identity confirmation may be requested at any time.
Protecting minors from gaming is one of our highest responsibilities.
Our Protection Tools
pokko provides these tools free of charge to keep your gaming experience safe.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Raising a limit requires a 24-hour wait, which prevents overspending in an emotional moment.
Time-Out Feature
Need a break for a few days? Take a time-out from 24 hours up to 6 weeks. During this time you will not be able to log in to your account. Your account will be automatically reactivated when the break ends.
Self-Exclusion
Choose self-exclusion for a long-term break. Options range from 3 months to permanent closure. Once active, all promotional communications are also stopped.
Session Time Limit
Set a maximum duration for each gaming session. When the limit is reached, you will receive an automatic notification and the session will end, making it easier to avoid spending too much time.
Loss Limit
Your session will automatically end once you reach a set loss amount. This feature protects you from major financial loss in an emotional moment and helps you stay within your budget.
24/7 Bengali Support
For any gaming-related concerns, our live chat team is ready to help in Bengali around the clock. Your issue will be handled with full confidentiality.
How to use the protection tools
Step-by-step guide
Log in to your account — Access your pokko account and go to Profile Settings.
Find the "Responsible Gaming" menu — On the settings page, select the "Responsible Gaming" option.
Choose your preferred limit — Set whichever you need: deposit limit, session limit, or loss limit.
Confirm the change — Lowering a limit takes effect immediately; a cooling-off period applies for raising one.
Get support — If you have trouble setting the tools yourself, contact our live chat — we will help.
About deposit limits
The minimum deposit at pokko is ৳300. You can set a daily limit even lower than that if you wish. While lowering a limit is immediate, raising one requires a 24-hour verification process.
How self-exclusion works
When self-exclusion is activated, your account will be completely closed for the chosen period. No deposits or gameplay will be possible during this time. For permanent exclusion, you will need to contact us directly to reactivate.
Reality Check
A notification will appear on screen at set intervals to show you how long you have been playing and how much you have spent or won. It is a simple way to stay aware.
Account History
You can view all your betting and transaction history at any time. Analyse your spending patterns and make informed decisions.
The core principles of responsible gaming
Do
Set a budget before you play and stick to it
See gaming as entertainment, not a way to earn money
Take regular breaks and spend time on other hobbies and with family
Only play with money you can afford to lose
Be aware of your mental state — avoid playing when you are upset or under stress
Do not hesitate to ask for help when you need it
Don't
Never play with borrowed money or funds you need for essentials
Do not place more bets hoping to recover your losses
Avoid gaming while under the influence of alcohol or substances
Do not let minors use your account
Do not hide a problem — seek help from family or a professional
Do not treat gaming as a way to relieve stress or emotional pain
Protection of minors
pokko strictly prohibits gaming for anyone under 21. We verify age at registration and carry out additional identity checks when necessary.
If there are children or teenagers in your home, make sure they do not know your login details. Always log out on shared devices.
Keep parental controls enabled on your device and avoid saving passwords in the browser.
If you have any suspicion, let our support team know — we will investigate the account and take the necessary steps.
Where to find support
You do not have to face a gaming problem alone. Besides pokko's support team, you can also seek expert advice.
pokko Live Chat
Support is available 24/7 in Bengali. Our trained team can help you set gaming limits, close your account, and provide guidance.
Contact by email
[email protected] — reach out in writing for sensitive matters. We will respond promptly and confidentially.
Professional support
Gaming addiction is recognised as a mental health issue. Speak to a family member or mental health professional and find the courage to talk.