pokko's Privacy Policy

Introduction

pokko ("we", "our", or "platform") is a trusted online betting and casino service provider in Bangladesh. We take great care to protect the personal information you provide while using our website pokko.cam. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use it, and how we keep it secure.

By using this website, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our platform. This Policy may be updated from time to time, and the date of any update will be shown at the top of the page.

This Policy applies only to users aged 21 and above, as all pokko services are intended for adult users.

1. Information We Collect

We collect various types of information in order to provide our services. This information is collected directly from you, or automatically from your device and browser.

1.1 Personally Identifiable Information

During account registration or the pokko Login process, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad, or Rocket account numbers

1.2 Automatically Collected Information

When you use our platform, the following technical information may be collected automatically:

• IP address and device type
• Browser name and version
• Page visit time and duration
• Cookie and session data
• Referrer URL

1.3 Transaction-Related Information

During deposit and withdrawal processes, we record the transaction amount, date, method, and status. This is used for resolving financial disputes and preventing fraud.

2. Purpose of Data Collection

We use your information for the following legitimate purposes:

• Creating, managing, and keeping your account secure
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, and bank transfer)
• Verifying identity and confirming age (must be 21+)
• Providing customer support — through our 24/7 Bengali live chat service
• Preventing fraud, money laundering, and other illegal activities
• Personalising your gaming experience based on your preferences
• Improving platform performance and resolving technical issues
• Meeting legal obligations and maintaining compliance with regulatory authorities

We never sell your personal information to third parties. However, where necessary, information may be shared with trusted service provider partners, as described in detail in the section below.

3. Data Sharing and Disclosure

pokko places the highest importance on your privacy. We may share your information only in the circumstances described below:

3.1 Service Provider Partners

We work with technology and payment service partners who assist us in our operations — such as payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and receive only the information necessary for their specific tasks.

3.2 Legal Obligations

As part of a court order, government investigation, or legal process, we may be required to provide relevant information to the concerned authorities. In such cases, we supply only the minimum information necessary.

3.3 Business Changes

In the event of a future merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. You will be notified in advance in such cases.

Outside the circumstances mentioned above, we do not disclose your personal information to any third party without your consent.

4. Cookie Policy

pokko.cam uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our platform recognise you and remember your preferences.

4.1 Essential Cookies

These cookies are essential for the core functions of the platform — such as maintaining login sessions, security verification, and completing payment processes. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies remember your language preferences, site settings, and other personalised information, making your experience more convenient.

4.3 Analytics Cookies

We collect anonymous statistical data to analyse how our platform is used. This information helps us improve the quality of our services.

You can disable cookies by changing your browser settings. However, this may affect some functionality of the platform.

5. Data Security Measures

We apply industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption: Our website uses 256-bit SSL encryption, which keeps all data exchanged between your browser and our servers secure.
• Secure Payment Gateway: All financial transactions are processed through secure, encrypted channels.
• Access Controls: Only authorised staff can access your information, and their access is limited to only what is necessary for their role.
• Regular Security Assessments: Our systems undergo regular security testing so that any vulnerabilities can be addressed quickly.
• Data Backup: Your information is securely backed up so that it is not lost in the event of any technical issue.

While we follow the highest security measures, no internet-based system can guarantee 100% security. We therefore advise you to keep your account password confidential and not share it with anyone.

6. Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal or regulatory obligations.

• Information for active accounts is retained for the duration the account remains open.
• Financial and identity-related records may be retained for a period specified by applicable law even after an account is closed.
• Records related to fraud or disputes may be retained for an extended period.
• Once the retention period ends, information is securely deleted or disposed of by a secure method.

7. Your Rights

As a pokko user, you have the following rights regarding your own information:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. To make this request, please contact our support team.

7.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, where legal obligations exist, it may not be possible to fulfil this request in full.

7.4 Right to Object to Data Processing

You may object to marketing communications or certain types of data processing. To opt out of marketing emails, use the unsubscribe link at the bottom of each email or contact us directly.

To exercise any of the above rights, please write to us by email or contact the support team via 24/7 live chat.

8. Third-Party Links and Services

Our platform includes content from international software partners as game providers, such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers may have their own privacy policies and may collect certain technical data (such as IP addresses or session information) for delivering their games. We are not responsible for the data collection practices of these third parties.

For payment services, the respective privacy policies of bKash, Nagad, and Rocket apply, which can be found on their respective platforms.

9. Protection of Minors' Privacy

All pokko services are for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a person under 21 has opened an account on our platform, that account will be closed immediately and the associated information will be deleted.

If you are aware that a minor is using our platform, please notify our support team immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. For any significant changes, we will display a notice at the top of the website and the "Last Updated" date at the start of the page will be changed.

If you continue to use our platform after any changes, it will be assumed that you agree to the updated Policy. We therefore recommend reviewing this page regularly.

11. Responsible Gaming and Data Protection

As part of our responsible gaming commitment, we may use information about your gaming activity to identify patterns of potentially problematic behaviour. This information is used solely for your protection and to offer you assistance or advice on setting limits.

To learn more about responsible gaming, visit our Responsible Gaming page. You will find detailed information there about self-exclusion, setting limits, and getting support.